Shipping policy
MCQueenBags Shipping Policy
Last updated: September 7, 2026
Processing and Production
Our backpacks are made to order. Please allow approximately 15–32 business days for production and order processing before shipment. Business days exclude weekends and holidays.
You will receive a separate shipping confirmation email once your order has left our facility. Delivery estimates begin after the order has shipped, not when the order is placed.
Shipping Rates and Delivery
Shipping rates and available delivery options are calculated at checkout based on your destination and order size. Carrier delivery estimates are provided at checkout or through your tracking information.
Delivery dates are estimates and cannot be guaranteed. Carrier delays, customs processing, severe weather, holidays, and other circumstances outside our control may affect delivery.
Worldwide Shipping
We ship to most international destinations. International orders may be subject to customs inspections, import duties, taxes, or handling fees imposed by the destination country. These charges are not included unless checkout specifically states otherwise and are the customer’s responsibility.
Customs processing may delay delivery. MCQueenBags cannot control or predict customs processing times or charges.
Order Tracking
Once your order ships, tracking information will be emailed to the address provided during checkout. Please allow up to 72 hours for the carrier’s tracking system to display movement.
If tracking has not updated for more than 10 business days, contact us so we can help investigate with the carrier.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee address changes after an order has entered production or been shipped.
If an order is returned because of an incomplete or incorrect address, refused delivery, or unpaid customs charges, additional shipping fees may apply before it can be sent again.
Lost or Missing Packages
If tracking shows that your package is still in transit beyond the expected delivery window, contact us and we will assist with a carrier investigation.
If tracking shows “delivered” but you cannot locate the package, please:
-
Wait 48 hours, as some carriers scan packages before final delivery.
-
Check around the delivery area and with household members or neighbours.
-
Contact the carrier using your tracking number.
-
Contact MCQueenBags if the package remains missing.
Refunds or replacements are not automatically issued for packages marked delivered. Each case will be reviewed based on the carrier’s investigation and applicable consumer-protection requirements.
Damaged Orders
If your order arrives damaged, contact us within 7 days of delivery. Include your order number, photographs of the package, shipping label, and damaged item. Please keep all original packaging while we review the issue.
Split Shipments
Orders containing multiple items may occasionally arrive in separate packages. If this occurs, each package will receive its own tracking information.
Contact Us
For shipping assistance, email [insert support email] with your full name and order number. We aim to respond within 2–3 business days.
Nothing in this policy limits any rights available under applicable consumer-protection law.